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What time does HSBC Customer Service close?

Author

James Holden

Published Mar 17, 2026

What time does HSBC Customer Service close?

We will respond to your banking queries from 8am to 7pm, Monday to Friday, excluding Public Holidays, so if there's something you need to know, please send us a Tweet.

Likewise, people ask, is it free to ring HSBC?

Call Cost Information

Calling HSBC's customer service number will charge you the same rate as calls to all other UK local & geographical numbers (01 and 02 numbers). Calling 0345 740 4404 from a mobile will be free of charge if using your mobile's inclusive minutes as part of your tariff to make the call.

Secondly, can HSBC close my account? You can request the closure of an account through Telephone Banking. Following your request most accounts can be closed overnight, however some account closures can take up to 7 working days before being completed. This can be another account held with HSBC or an account with another bank.

Beside this, what time does HSBC live chat open?

Get in touch with us anytime of the day or night

Saturday and Sunday (between 09:00 and 17:00 UK time). Live Chat will be displayed as an option when an agent is available to chat with you.

How long is my HSBC account locked for?

The Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.

Is HSBC a good bank?

Overall bank rating

The brick-and-mortar division of HSBC has low-rate accounts with fees that require some customer effort to waive, while HSBC Direct offers no-fee checking and high-yield savings accounts that must be opened online. It also has a few online CDs, though rates aren't as impressive.

How do I ring HSBC?

03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1226261 010. 03456 040 626 Non HSBC Bank customers.

Will my bank ever phone me?

It's not uncommon for your bank to try and contact you. But sometimes those emails and phone calls are just scammers using the trust you have in your bank to con you out of your money.

Can I log on to HSBC without secure key?

If you don't have access to your Secure Key, go to our online banking log on page, enter your username and select 'I've forgotten all my log on details or I don't have my Secure Key'. Follow the instructions and activate your new details via our automated phone service.

How do I get telephone banking with HSBC?

To register, you'll need a Telephone Security Number. If you're new to online banking and need to set one up, please call us on 03457 404404. If you've forgotten your Telephone Security Number and need to reset it please call us on 03456 002290.

Does HSBC have online chat?

Key Benefits

Live Chat is available when navigating the HSBC website, Business Internet Banking & Online Business Account Application.

Is HSBC British or Chinese?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 6th largest bank in the world by 2020, and the largest in Europe, with total assets of US$2.715 trillion (as of August 2020).

Do HSBC email customers?

Most personal banking customers will receive messages from HSBC by post or via their online banking service. We use SecureMail, an encrypted email service, to send these messages.

How do I send a secure message to HSBC?

To compose a new secure message, log in via the 'Sign-In' page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the 'Send Secure' button.

What is the largest bank in the world?

Industrial and Commercial Bank Of China Ltd.

Is HSBC a Chinese bank?

HSBC (HSBC) is headquartered in London but traces its roots to China and makes most of its money in Asia.

How do I complain to HSBC?

The easiest way to make a complaint is by emailing us at contactus.me@hsbc.com or by completing the form available online. If you'd prefer, you can contact us another way instead.

Is HSBC bank FDIC insured?

Get higher rates, lower fees, and the convenience of banking on your own time and from anywhere! HSBC Direct online-only accounts are FDIC insured and backed by the security and peace of mind of our worldwide network.

How do I complain to HSBC UK?

Give us a call
  1. 03457 404404 (+44 1226 261010)
  2. 03457 707070 (+44 1226 260260)
  3. 03457 606060 (+44 1226 260878)
  4. 03456 040626 (+44 1226 261010)

Why do I want to work for HSBC?

HSBC is the best place to work at given the fact that the work environment is very positive and conducive to work. HSBC is a world and community of its own where employees stand by one another in times of need. There is no cut-throat competition and everyone adequately and fairly reward when they do well.

Why would HSBC freeze my account?

For example, HSBC says that if a customer is not using an account, it may restrict payments in or out “to protect against fraud”. It will do this after 12 months for current accounts and after two years for savings accounts. Barclays does the same after 18 months for current accounts and five years for savings.

Is HSBC the worst bank?

Factoring in complaints, penalties and responsiveness to customer problems, the worst bank is Bank of America, according to a report from consumer finance site ValuePenguin. B of A ranked No.

More videos:

Bank% Disputed ResolutionsResponsiveness Score
E*Trade25%122
HSBC23%120
People's United Bank23%111

Can a bank account be closed due to inactivity?

Yes, a bank can and often do close accounts for inactivity, usually after a certain period of time, typically 12 to 24 months. Sometimes banks may close your account for inactivity without notice.

What happens to an inactive bank account?

If a current account or savings account is left inactive for a specified period of time it will be declared dormant by the bank, meaning it's inactive or no longer in use. But if there's any money left in it, you may still be able to track down the account and reclaim any funds.

What happens when you close bank account?

Closing a bank account won't directly affect your credit. It could, however, cause you difficulties and affect your credit score if it's been closed with a negative balance. Here's what to know about bank account closures and your credit score.

What happens when money is paid into a closed bank account?

The funds are usually immediately available for your use in the account on the next business day after the bank receives the money. Any direct deposit earnings sent to closed accounts will be returned to the sender.

How long can a bank legally freeze your account UK?

2 years

How long before a bank account becomes inactive?

12 months

How can I check if my bank account is still active?

You can speak directly with a bank representative at one of the branch locations. If you have the account number, the representative can verify if the account is active. Most banks also require you to bring an identification card, like a driver's license or state ID, to verify your identity.

Can I use someone else's HSBC Secure Key?

No, you can't use someone else's Secure Key. Only one Secure Key can be activated and linked to each customer.

How do I unlock my online banking account?

If you are locked out of online banking, simply following these steps:
  1. Click on Forgot ID/Password in the login box (a new window will open)
  2. Click "Go to Password Reset" which takes you to an instruction box. Here you will need to enter your: Last four digits of your Social Security Number* Email Address*
  3. Click "Submit"

How do I get a new HSBC Secure Key?

You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111. The battery power is running low. Don't worry - there's still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

Can you have HSBC on two phones?

Can two people use the same phone as their Digital Security Devices? No. For security reasons, your Digital Security Device can only be registered to one phone at a time, and only one Digital Security Device can be registered to any one smartphone.

How do I unlock my mobile banking app?

If you fail to log in to the app three times in a row – by entering the wrong PIN, or having Touch ID fail – you'll be locked out of the app.

Here's how to get back in:

  1. Delete the app.
  2. Download the app again from the app store.
  3. Open the app and run through the registration process.

Is HSBC online banking safe?

When you bank online with HSBC, you're protected by our global security network and by advanced security technology.

Can I receive money if my card is blocked?

You just blocked your debit card not your account, debit card is just a medium to withdraw money from your bank account, if it is blocked or damaged it won't hamper your money at bank account. You can withdraw your money from your bank account anytime by using other methods.

How does HSBC Digital secure key work?

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

How do I reset my HSBC security device?

The green button - for generating security codes
  1. Press and hold for 2 seconds to turn on the device.
  2. Enter your PIN.
  3. Press once to delete one character, press and hold to clear the screen.
  4. After you've entered your PIN and you see the 'HSBC' screen, press the green button again to generate a log on security code.

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