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How does the Livi app work?

Author

James Holden

Published Feb 20, 2026

How does the Livi app work?

HOW DOES LIVI WORK? Simply download the app, enter your details and we'll let you know what services you're eligible for. Wait a few minutes to see a doctor or book for a time that suits you. The doctor will call you within the app to start your appointment.

Then, do you have to pay to use Livi?

The Livi app is free to download from the App Store or Google Play. Livi works with local NHS GP surgeries to provide an NHS GP service. If you are registered with one of our partner NHS GP practices, your Livi GP appointment will be free of charge.

Also, how long is a Livi appointment? We aim to put you in touch with one of our Livi GPs within 20-30 minutes of coming through our app. The waiting time for a drop-in meeting with our GPs varies throughout the day, but does not usually exceed an hour.

Similarly one may ask, how do I use Livi?

Book a GP appointment with Livi

  1. Download the Livi app. Sign up and select your existing GP practice for our free NHS service.
  2. Book an appointment – at a time that suits you. See a GP online the same day or book up to 3 days ahead.
  3. Get medical advice, prescriptions & referrals.

Is Livi part of the NHS?

An accredited NHS supplier, Livi is the service and technology delivery partner to the NHS, working with primary, community and acute providers across systems.

Is Livi free on NHS?

The Livi app is free to download from the App Store or Google Play. Livi works with local NHS GP surgeries to provide an NHS GP service. If you are registered with one of our partner NHS GP practices, your Livi GP appointment will be free of charge. This includes patients using the NHS service within Livi stores.

Can Livi prescribe?

Can Livi GPs prescribe all medications? No. Livi GPs do not currently prescribe medication that is subject to stricter controls (such as controlled drugs). Narcotic medications include benzodiazepines, sleeping tablets, pregabalin, gabapentin and strong opioids such as morphine and tramadol.

Can Livi arrange blood tests?

“At Livi, our doctors can assess patients virtually, provide acute treatments and organise blood tests or referrals if needed – just as they would if seeing a patient in a traditional face-to-face setting.

Are GPs seeing patients face-to-face?

Professor Martin Marshall, Chair of the Royal College of GPs, said: “Today's figures show that it's a misconception that GPs and other members of our team aren't seeing patients face-to-face. Effective digital triage can also help ensure patients receive the care most appropriate for their needs.

Which is the best GP app?

These Apps Let You Video Call A GP In Minutes, Just Don't Use Them In An Emergency
  1. Push Doctor. Push Doctor. Push Doctor believes that GP apps are the future of healthcare.
  2. Babylon. Babylon Health on YouTube. Babylon offers two services.
  3. Now GP. Now GP.
  4. Livi. Livi.
  5. i-GP. i-GP on YouTube.

Is Push doctor a free service?

Once we have partnered with your local surgery, you will be able to get online consultations completely free of charge through the NHS. If you're unsure whether your surgery supports this service, just drop in and ask them.

What is Livi used for?

With Livi, you can see a registered GP by video on your mobile phone or tablet. The GP can offer medical advice for symptoms that do not require a physical examination. First, download the Livi app from the App Store or Google Play and sign up.

Can Livi app prescribe antibiotics?

Please Note: any antibiotics or other medicines that require samples for diagnosis cannot be prescribed through Livi.

Is Livi app safe?

All data at Livi is heavily encrypted. Your identity is verified using Onfido and your GP's identity is verified using their NHS smartcard.

How are doctors doing video appointments?

What are Virtual Doctors? Virtual doctors are board certified doctors who choose to practice online via video and phone appointments, rather than in person appointments. They are just as qualified as regular doctors you see in person and many virtual doctors conduct both in person and virtual consultations.

Can Push doctor prescribe antibiotics?

Currently, we are unable to prescribe the following medication: Medication that requires prescribing and monitoring by a specialist. Antibiotics for the treatment of dental infections and sexual health conditions.

Who funds Livi?

The new cash injection, led by CPP Investments and Fidelity, takes the company's valuation to over $2bn — almost three times the price tag given after its previous funding round last year. Existing investors including the Ontario Teachers' Pension Plan, Index Ventures and Accel also took part in the Series D round.

Can you video call a doctor?

Medical practices, urgent care centers, and hospitals are overwhelmed and will only be more so in the coming weeks. Telemedicine lets doctors evaluate, diagnose, and treat patients through a visit conducted via video or on the phone, whether it's for a well visit, a follow-up, or even an evaluation for COVID-19.

How good is the Livi app?

With over 2,000,000 consultations and an average rating of 4.9 stars on the App Store, Livi lets patients see a GP by video.

Can I use Livi on a laptop?

You can start using Livi – See a Doctor by Video for Pc now!

Where is Livi based?

Livi is a medical app, owned by Kry International AB, a Swedish online healthcare company based in Stockholm established in 2015. It operates in the UK and France.

What time does Livi open?

Livi opening hours – now all day; 07:00-10:00 Mon-Friday, 08:00-16:00 Sat-Sun. See a GP by video. It's free on the NHS with bookable and drop-in appointments available. As ever, please do get in contact with the Health Centre if you have any questions or concerns.

What is Livi GP service?

Livi enables patients to see a GP by video the same day, on their mobile or tablet. This helps shorten wait times, make appointments more available and accessible, and lets GPs work flexibly and effectively. The service is free through the NHS for patients of our partner GP practices.

What Push doctor reviews?

Online GP provider Push Doctor has been rated 'good' by the Care Quality Commission (CQC) after being found to be delivering unsafe care in previous reports. The latest report, published in June, found the provider had implemented previous advice on prescribing practice to bring them in line with national guidelines.

How do I contact Livi?

You can contact Livi Support by phone on 020 3870 3029 or by email at .

Can you get antibiotics from 111?

in some cases, a nurse at an NHS walk-in centre may be able to supply your medicine or a prescription. outside normal GP hours, you may be able to get a prescription from an out-of-hours service or by calling 111.

Who owns the LIVI app?

LIVI is a subsidiary of the Swedish healthcare group KRY. LIVI/KRY is managed by the Swedish company Webbhälsa AB (556967-0820). Kry provides a similar service across Sweden.

Is my GP App genuine?

Is my Information Safe? Yes, myGP gives you NHS level data protection and privacy using the approved NHS network called N3. Your demographics (full name), contact details (mobile phone number) and identifiers (date of birth and NHS number) are shared securely and confidentially with iPLATO.

What is the number 111 used for?

111 is a new telephone service brought to you by the NHS. It is the number you should call when you need advice or medical treatment quickly, and you cannot wait for an appointment to see your doctor.

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