How to fight credit card chargebacks and deal with disputes
- Contact the customer directly.
- Act quickly.
- Be thorough in your documentation.
- Update your merchant account.
- Adopt the right technology.
- Verify cardholder identity.
- Analyze your chargeback incidents.
- Get your employees in on it.
Keeping this in view, how do you protect yourself against credit card chargebacks?
How To Protect Yourself Against Fraudulent Chargebacks
- Use a reputable payment processor.
- Choose seller protection features.
- Keep proof of transactions.
- Make sure your payment description is clear and accurate.
Additionally, what happens if a merchant does not respond to a chargeback? If the merchant doesn't respond, the chargeback is typically granted and the merchant assumes the monetary loss. If the merchant does provide a response and has compelling evidence showing that the charge is valid, then the claim is back in the hands of the consumer's credit card issuer or bank.
Likewise, how do you prevent chargebacks?
Ways to avoid chargebacks
- Have a clear return policy.
- Provide an email address and phone number with your contact information.
- Include detailed product descriptions on your website.
- Avoid keying in credit card numbers whenever possible.
- Always get a customer signature for card-present transactions.
Can a credit card chargeback be reversed?
Yes, if the merchant can provide a compelling dispute package to the issuing bank to show that the transaction was legitimate.
