How do I find my Utilita customer reference number?

Author

Mia Ramsey

Published Feb 17, 2026

How do I find my Utilita customer reference number?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita. If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

Besides, how do I find my Utilita reference number?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita. If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

Likewise, how do I register for Utilita? You can create your account either by downloading the My Utilita app (using the App Store or PlayStore) or by visiting utilita.register. You can create your account just 7 days after signing up, before you have even finished switching!

Subsequently, one may also ask, how do I find my Utilita top up number?

Please call 0345 2068 333 and ensure you have your top-up card number to hand (these are 19 digits long and can be found on the front or back of your top-up cards). You will also need your payment card details.

What is my customer reference number UK?

Your Customer Reference Number (CRN) is an eight-digit number that can be found in our written correspondence to you, including in your welcome email. Your CRN can also be found on your My Account page.

What is a customer reference number?

A CRN is a unique number that the business that issued the bill uses to identify your account, or the invoice you are paying. You can find it in the payment options section of your bill — just look for the BPAY logo.

Can you top up a smart meter without card?

You can still top up without having a Smart Card. You just need your Smart Card Number (SCN) to top-up your meter.

How do I find my British Gas customer number?

Here's what to do to get it back:

Have your Customer Reference Number handy. It'll be at the top of anything we've sent you.
Contact our live chat agents to get it added to your account.

Why can't I top-up my smart meter?

If you topped up online or on the app, the top-up should show on the account straight away. If you topped up at the shop, the credit should go onto the meters straight away. If it hasn't, it could be because the communication with your smart meters is poor, or you've used the wrong top-up card.

Who is my electric suppliers?

Talk to the Meter Point Administration Service. You can: Use their online Find My Supplier search tool. Call them on 0870 608 1524.

How do I find my vend code?

You'd find your vend code on the bottom of the receipt from the PayPoint you topped up at.

Does Utilita have a free phone number?

We're here to help if you're having trouble with your energy. Our Customer Care Team provides a wide range of support services if you need help to manage your energy supply. To speak to someone, call us today on 0345 072 000. They're the official sources of free and independent energy advice and support.

Can you top up electric without card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number. This should begin with the numbers '98269' and can be found on an old top up receipt if you have one. If you don't have your 19 digit premise numbers don't worry.

How do I top up my Utilita pay as you go?

Pay As You Go

Top-up online with My Utilita. Sign in, create an account or just top-up. Your My Utilita sign in details may be different from the one used to access our old Top-up App. If you've not registered for My Utilita, you can create an account or top-up as normal.

Can I check my Utilita balance online?

Your Home screen keeps you in the know about your important account details. Get balance and bill updates and quick links to app services including payments, POWER UP and more — all in one place. Plus, access exclusive rewards and offers from Utilita Extra!

How much can you top up Utilita?

The minimum top-up you can make is £5 and the maximum is £50. Online: You can top-up online at www.utilita.top-up - you will need to enter your payment card details and your unique top-up card number (displayed on the front or back of your top-up card).

How do you top up a smart meter?

It's really easy to do – just follow these simple steps:

Visit our smart meter top-up website. Once you're there, click 'Top-up now'.
Choose your service.
Give us your reference number and contact details.
Enter your payment details and confirm.
Check your confirmation.

How do I get a new electric card?

The quickest is to get a replacement from a local PayPoint or Payzone location. Before you go, you'll need to contact your energy supplier to let them know you want a new key. They'll give you a reference number, which you can then take to the store.

Where can I top up my electric key?

You can top up your gas card or electricity key at any of the following shops:

Paypoint.
Post Office.
Payzone.

How do I contact Utilita by email?

Call: 01962 679 022. Email: contactcentredirector@utilita.co.uk.

How do I activate my Utilita SIM card?

How do I activate my Utilita Mobile SIM card? Once you've received your SIM pop it in your phone and dial 501 to activate it. Remember, if you don't use your SIM card for 6 months from receiving it, it will expire, along with any unused credit.

Is Utilita a good company?

Utilita has received high levels of negative reviews with low scores on both Trustpilot and Review Centre. The comments in the reviews are largely about poor customer service, issues switching, meter exchange problems, higher bills than expected, and cold calling.

What does power up mean on Utilita?

POWER UP is a feature in the My Utilita app allowing you to apply for a top-up when you've run out of credit and need to get back on supply!

What is Priority Services Register?

The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it. Each keeps their own register.

How do I change to Utilita?

Send us an email. Switching. Your Details. My supply is off.
General Enquiries. Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442. Need help with your bill? Call us Monday to Friday, 8am to 6pm on 0333 0156 662. Available 24/7. Top-up over the phone on 0345 2068 333. General Enquiries.

How do you get a meter reading from a smart meter?

If you are on a single rate tariff and your SMART meter has a keypad showing the numbers 0-9, all you need to do is press '9' on the keypad. The letters IMP KWH will appear on the screen along with 8 digits. Note down the numbers before the decimal point, ignoring any zeroes at the start. This meter reading is 12345.

How long does it take to switch to Utilita?

The entire process of switching suppliers and receiving all the relevant information from your former provider can take up to 6 weeks, however in most cases it only takes 3 weeks - we usually book in a smart meter install date with you at the point of sign up, however, where this is not possible we will attempt to

How does Utilita smart meter work?

A smart meter measures the amount of gas and electricity you consume. They send this information to your In-Home Display and automatically – and securely - send regular meter readings to your supplier via a wireless network.

Do I have a customer reference number?

You'll find your CRN on letters we've sent you or on your concession card, if you have one. If you can't find it or don't know if you have one, you'll need to prove your identity with us.

How do I find my class CRN number?

Consult the administrative office for your department. They can print out an official list of the courses you are registered in. This list will include the name of your classes, their times and the specific sections you have registered for, indicated by the course reference number.

Where can I find my customer reference number for student finance?

You can get a reminder of your Customer Reference Number, reset your password or unlock your account online. Go to the Login page, click on 'Find out my login details' and follow the instructions to get your login details sent to your registered e-mail address.

What is ARN number?

ARN refers to Application reference number. It is a unique number which is assigned to all the qualified mutual fund distributor or expert for trading in various schemes.

How many digits is a CRN number?

5 digit

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