How do I contact Music Magpie?

Author

Mia Ramsey

Published Feb 16, 2026

How do I contact Music Magpie?

Please email us at contactus@musicmagpie.co.uk so we're aware that your return is on its way.

In respect to this, how do I get a refund on Music Magpie?

musicMagpie offer a 14 day, no questions asked return policy. If your product is within the 14 day period, you can return your product to us. Please email us at contactus@musicmagpie.co.uk so we're aware that your return is on its way. Please include your order number in each piece of correspondence.

Additionally, who delivers for Music Magpie? Delivery of Phones and Tech Items

Tech items purchased from the musicMagpie Store are delivered via either Royal Mail 24 (next working day) or Royal Mail 48. These services deliver items 24 or 48 hours after Royal Mail has received the items.

Herein, can You Trust Music Magpie?

musicMagpie is the UK's most trusted mobile recycling service, with a 5 star rating on Trustpilot and a 95% rating on Feefo. That's based on over 100,000 verified reviews from happy customers who've used our service to turn their Mobile Phones, Tech, CDs, DVDs, Games & Books into cash!

How long does it take for items to get to Music Magpie?

Our Media items come with FREE standard delivery. We'll aim to dispatch your order as quickly as possible once we've received it. We advise a period of 3-7 working days for delivery of your Media items.

How do I cancel a music magpie order?

You're able to cancel your order up to the point of it reaching our dispatch process. If you want to cancel your order, we'd advise contacting us as quickly as possible. You can cancel your order by contacting our Customer Service Team. Once your order has reached our dispatch process, we won't be able to cancel it.

What can you sell on Music Magpie?

musicMagpie is the fast and easy way to sell your unwanted Mobile Phone, Tech, CDs, DVDs, Games and Books.

Does Music Magpie work on weekends?

Any orders received after 2pm will be paid on the next working day. A working day is any day other than Saturday, Sunday or a public holiday.

Do Music Magpie phones come with Chargers?

With musicMagpie, we'll provide a SIM opening tool (if applicable) as well as the charging cable so you have all you need to use your phone!

Do musicMagpie return rejected items?

If you decline, we'll return your item FREE of charge. It really is that simple!

Do Music Magpie have shops?

We're delighted to announce that we've launched a brand new store! As well as being able to sell your unwanted stuff, you can now buy CDs, DVDs, Games and Blu-Rays at unbeatable prices from us too.

How do you send CDs to Music Magpie?

Just pop your CDs in a box (any box will do) along with the rest of your unwanted stuff then send your items for FREE! We'll then pay you the same day they arrive. It really is the easiest way to sell old CDs! musicMagpie - we sort out your clutter and pay YOU for it.

Do you need to send charger to Music Magpie?

Do I need to send the charger or accessories with my Tech? Don't have the charger, accessories or original box? Not a problem! We'll still buy the following Tech items and the price you're offered won't be affected: all phones, all tablets, all iPods.

Is Music Magpie owned by Amazon?

musicMagpie, formerly known as Zoverstocks, is one of Amazon Marketplace's most popular and trusted sellers - as our feedback score of over 6 million shows! Save money on fantastic entertainment and gadgets with our huge selection of CDs, DVDs, Blu-Rays, games, books and electronics at amazing prices.

What is good condition on Music Magpie?

Good. A good condition device will have moderate signs of wear and tear. There may be a scratch or two on the casing that would show it's a refurbished device, but this is usually something that can be hidden by a phone cover. As the conditions improve, the price for the device will also increase.

Is Music Magpie good for phones?

Music Magpie is another trusted retailer when it comes to refurbished phones and has a good reputation for buying and selling phone models. Like our other recommendations, every one of their products comes with a 12 month warranty and they also offer a 14 day money back guarantee as well as free delivery.

How do music magpie pay you?

When you place an order with musicMagpie from now on, we'll issue payment on the same day we receive your stuff. If you choose to get paid by bank transfer, your cash will clear in your account on the next working day.

Where is music magpie based?

After years working in the music business, the entrepreneurial duo set up musicMagpie in Steve's garage in Hazel Grove, Stockport. That space was to quickly prove too small as customers flocked to them from all over the world. They have sold to over 200 different countries including North Korea and the Vatican City.

Does Magpie replace battery?

It's no secret that phone batteries degrade over time, but some last longer than others. If the battery's life is below a certain percentage or shows any sign of faults, our expert technicians will replace it.

How do I track my music magpie order?

Once your order has been sent, you'll be given a card or receipt which contains your tracking information. Keep this safe as it acts as your insurance. If you've sent your order with Royal Mail, you can track its current status here. If you've sent your order with Hermes, you can track its current status here.

Does music magpie deliver to Europe?

The products found in the Music Magpie online store are unable to ship directly to Europe. In fact, you can ship any product from Music Magpie directly to Europe at a low, inexpensive rate.

Do I need a printer for Music Magpie?

We'd advise asking if you can borrow a friend's or family member's printer, or checking with your local library to get the label printed. You don't need to print this label - they'll scan the code from your phone.

How does music magpie selling work?

How musicMagpie works. The firm allows users to cash in on their old CDs, DVDs and computer games. You can then print off Freepost labels from the site for sending your DVDs to musicMagpie, so it really won't cost you a penny to make a few quid from your unwanted films.

Does music magpie buy clothes?

You won't be able to sell shoes, bags, hats, underwear, scarves or belts, but any other item of clothing can be traded in. MusicMagpie will offer you a price for the garment after you've entered all the details into the valuation engine.

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How do I contact Music Magpie?